Refund policy

Refund and Return Policy

At talktag, we want you to love your purchase. If you’re not satisfied, here’s what you need to know about our refund and return policy:

Digital Products

Since talktags involve digital content (QR codes and audio functionality), refunds are only available under specific conditions:

  1. Damaged or Defective QR Code Stickers:

    • If your QR code stickers arrive damaged or are unusable, we will replace them free of charge or issue a full refund.
    • Contact us within 14 days of receiving your order with proof of the issue (e.g., photos or videos).

  2. Setup or Playback Issues:

    • If you encounter technical difficulties setting up or using talktag, reach out to our support team. If the issue cannot be resolved, we’ll offer a replacement or refund.

Physical Products (if applicable)

  • Returns are accepted for unused and unopened products within 30 days of delivery.
  • Customers are responsible for return shipping unless the product is defective or incorrect.

Exceptions

  • Refunds will not be provided for:
    • Change of mind after use.
    • Expired talktags (past the 30-day recording period).
    • QR codes that have already been used to collect recordings.

How to Request a Refund or Return

  1. Contact us at hello@talktag.co within the eligible time frame.
  2. Provide your order number and a brief description of the issue. Attach photos/videos if applicable.
  3. Our team will review your request and respond within 3-5 business days.

Refund Process

  • Approved refunds will be issued to your original payment method within 5-10 business days.
  • If your product is being replaced, we’ll provide tracking details once the new item is shipped.